Black Clover Customer Service
Black Clover Customer Service can be reached at:
Email: support@blackclovercanada.ca
Black Clover Website and Customer Service: 1-877-861-9335
Hours: (MST)
Mon-Fri: 8:00 AM - 4:30 PM
Sat-Sun: Closed
Black Clover Webstore Policies
Returns & Exchange Policy
Here at Black Clover we understand that online shopping can be tricky, as you're not able to try the product on. That's why we have created a simple and easy Returns & Exchange Policy, that allows you to get a full refund for any products that you're not completely satisfied with.
- If for any reason you are not happy with your purchase, please contact us at support@blackclovercanada.ca.
- If you wish to return an item you may do so within 15 days of delivery to you for a full refund.
- You will not receive a credit for any shipping charges as they are non-refundable.
- Any returned product must be in the original condition that it was delivered to you.
- Returns take approximately 5-7 days to process once the item has arrived at our facility. Refunds usually take 2-3 days to appear on your online credit card statement.
- Once your information is submitted to us, we will review it and send an email confirmation with your RMA for your return.
- All other scenarios are handled on a case by case basis; we will always do our best to help our customers. As for a mistake made on our part, we will cover all costs to fix it.
- All orders must be returned with the following information: 1) Full name, 2) Approved RMA information, 3) Items wanted in exchange - with sizing.
- Please keep your tracking number for your exchange/return. It may be needed to reference your return.
Return Address:
Black Clover Canada
83 Skyline Crescent NE
Calgary, Alberta T2K 5X2
Shipping & Delivery
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped will go out the same day if the order is placed prior to 10:00 AM MST, and any orders after 10:00 AM will be shipping the following business day. If there are increased handling and shipping times, orders may take longer to ship out on rare occasions. Please allow at least 24 hours for processing.
Change in Your Order Status
Occasionally, high demand causes us to run out of certain items. If we don’t have an item in stock that you have ordered, we’ll notify you by email immediately. We will refund you for the item in full.
Placing an Order
You will have a chance to verify the information in your cart, and if no further changes are required, proceed to “Checkout". You will also receive an email confirming that your order has been received. We will send you another email to notify you when your order has been shipped.
We accept the following forms of payment:
- Interac Debit
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay